Contact Us FR

We want to ensure we deal with your query quickly and in a helpful way.
Please include your details below and we will come back to you as soon as we can.

Forgotten your Subcard^®? FR

You can still claim Subcard® points

You just need your IOU receipt! Then enter the code at the bottom of your IOU receipt and claim your missing points. Please be aware points can only be claimed 48 hours after the transaction has been made.

Lost or stolen FR

If you have lost your card or had it stolen then you can freeze your account now. If you would like a new plastic card, simply visit a Subway® store and collect a brand new one without any transactions on it. Return to this page when you have your new card number and we will let you transfer your old balance and registration details to the new card using the ‘Add a new card’ form below.

Please note that by clicking ‘Freeze’, you agree to freeze your card.

This action is not reversible and you will not be able to collect additional loyalty points on your frozen card, even if you find it at a later date.

Add or replace your card

You can either add or replace your existing Subcard® as long as you’re already registered. You may want to do this if you’ve lost your Subcard®, had it stolen or your points have expired.

Cookie Policy Subcard

This website (“Site”) https://subcard.subway.co.uk uses cookies to make the service easier for you to use the Site. Cookies help Subcard® to improve your experience when you browse the Site, to know more about how we use cookies, please see the description below.

If you want to know more details about how we process your personal information, please visit our Privacy Notice

Cookies

“Cookies” are small text files stored by the browser (e.g. internet Explorer or Safari) on your computer or mobile phone. It can then be used to provide you with tailored information. We may only use cookies if you have provided us with your consent. By making your Subcard® application online you will be providing us with your consent. Where consent is provided cookies may be used to better personalise the content that you and other users will see. We may use the information to research and understand how Subcard®member (defined in the Terms and Conditions) habits are similar or different so that we can enhance your experience on our Site. We do not match cookie data to any personal identification. For more information about cookies please click on the following link: www.allaboutcookies.org

Referrers

A “referrer” is the information passed along by a web browser that references the Web URL you linked from, and it is automatically gathered by our web server. This information is used by us to identify broad demographic trends that may be used to provide information tailored to your interests.

IP address data

IP addresses are automatically gathered by our web server. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. You will not be personally identified from this information. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the Police. Environment variables we gather include time, type of web browser being used, the operating system/platform, and CPU speed. This information is used only for broad demographic information. This information is used by us in identifying broad demographic trends and may be used to provide information tailored to your interests.

What type of cookies do we use?

By using this website, you consent to the use and storage of cookies on your device. However, you can deactivate cookies, as it is explained below, but if you choose to browse in this website without the use of cookies, it may result in a reduced availability of the services.

1. This site uses Session Cookies. Session cookies allow the Site to link your actions during a browser session. They enable the Site to keep track of your movement from page to page, so you are not asked for the same information that has already been provided on a previous page. This Site uses Session Cookies to store technical information, such as your transaction history and customer information such as your Subcard® number, email address and home address during a browser session. Cookies therefore allow this Site to remember that you are logged in and to remember the information you provide on each page as you navigate around the site.
2. Session cookies expire after a browser session – they are not stored for any longer.

This Site uses Persistent Cookies to store language preferences. These kinds of Cookies are stored in your device in between browser sessions which allows your preferences or actions across the Site to be remembered. Persistent Cookies may be used for a variety of purposes including remembering your preferences and choices when using this Site, targeting advertising.

How do I turn cookies off?

Disabling Cookies

If you do not wish to accept our Cookies you can decline Cookies and/or refuse access to previously stored information by using your web browser. The facilities within your web browser to allow you to do this will vary from browser to browser but they may be found in the “Privacy” or “Cookies” section of the “Properties” menu of your browser. If you require assistance in disabling Cookies you should refer to the “help” menu within your browser. Please note however, if cookies are disabled, you may not be able to use all of the interactive features of our website and it may limit the service we are able to provide to you via the website.

All modern browsers allow you to change your cookie settings so that you can choose not to allow cookies if you wish. The settings will normally be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details. Please remember that to make use of this site you will need to have cookies enabled.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
Cookie settings in Safari (mobile version)
Cookie settings in Blackberry
Cookie settings in Android

Useful Links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide
All About Cookies

For further legal information about privacy issues, you may find these links useful:

The Information Commissioner’s Office

If you would like to contact us about cookies, please email to Support desk subcard@ipceurope.org

Win a tasty trip down under

Plus loads of other prizes with Subcard® and Club Zero

For your chance to win a trip for two to Melbourne – including flights, 5 nights in a 4-star hotel and tickets to see Ireland take on Australia – correctly answer the following question by 5th April.

Then, every time you scan your registered Subcard® or Subcard® App between now and 5th April, you’ll be entered into our prize draw for another chance to win.

The question

Good luck and keep scanning your Subcard® or Subcard® App for more chances to win!

If you’re a winner, we’ll send you an email by 10th April 2018.

You’ll find full terms and conditions here.

SUBCARD® Replacement

Please enter your new Subcard® number

Subsquad® Saver Special FR

Between 1st February and 28th February 2019, if at least one member of a Subsquad® makes a purchase from the Subway® Savers menu within 4 hours of another member having made a purchase (the “Qualifying Time Frame”), both / all members of that Squad who made a purchase within the Qualifying Time Frame will be awarded 100 bonus points (up from the usual 50), credited to their Subcard®. Otherwise, the usual Subsquad® Terms & Conditions apply. The new Subway® Savers menu includes Hash Browns, Nachos, and the Meat Feast, Nacho Chicken Salsa, and Cheese & Onion Subs.

Subway Savers epic 200 points

United Kingdom only

Between 17th and 31st January 2019, when a Registered Subcard® user purchases an item from the new Subway® Savers menu (which includes Hash Browns, Nachos, Cheese & Onion Sub, Nacho Chicken Salsa Sub, or Meat Feast Sub) and scans their Subcard® or Subcard® App, they will receive 200 Subcard® bonus points. This offer is limited to 200 bonus points per transaction and is only available where the Subway® Savers product is purchased for money at full price and not where a Subway® Savers product is purchased by redeeming Subcard® points or in conjunction with any other offer. The points will be added to the Subcard® holder’s account within 48 hours of the date of purchase. Prices and participation may vary.

Sides include Hash Browns and Nachos, and can be redeemed for 200 Subcard® points.

Hash Browns available from 99p. Available while stocks last. Prices and participation may vary. See in-store for details.

Republic of Ireland

Between 17th and 31st January 2019, when a Registered Subcard® user purchases an item from the new Subway® Savers menu (which includes Hash Browns, Nachos, Cheese & Onion Sub, Nacho Chicken Salsa Sub, or Meat Feast Sub) and scans their Subcard® or Subcard® App, they will receive 200 Subcard® bonus points. This offer is limited to 200 bonus points per transaction and is only available where the Subway® Savers product is purchased for money at full price and not where a Subway® Savers product is purchased by redeeming Subcard® points or in conjunction with any other offer. The points will be added to the Subcard® holder’s account within 48 hours of the date of purchase. Prices and participation may vary.

Sides include Hash Browns and Nachos, and can be redeemed for 200 Subcard® points.

Hash Browns available from €1. Available while stocks last. Prices and participation may vary. See in-store for details.

Subway Savers

Subway® Savers menu available from 99p, prices and participation may vary. See in-store for details. 200 Subcard® points can be used to redeem a portion of Hash Browns or Nachos.

Double fun with your Subcard®

Keep up with these 3 simple steps below and your double points will keep coming.

• Pop into a participating Subway® store
• Come back within 7 days to make your next purchase
• Enjoy your double Subcard® points

Extra extras

Fancy even more Subway® goodness?
Get news and exclusive offers directly to your phone or inbox.

Update your details

Forgotten your password? FR

Don’t worry! Just enter your details below and we’ll send you a link to reset your password. Shouldn’t take long.

Resend activation

Sorry about that! Just enter your details below and we’ll send you another one right away.

SUBCARD® LOYALTY SCHEME TERMS AND CONDITIONS

The Subcard® loyalty scheme (“Subcard®”) operated and managed by Eat Commerce Limited by guarantee. (“Eat Commerce”). registered in England and Wales at 40 Oxford Road, High Wycombe, Buckinghamshire HP11 2EE, UK under the number 06257445.

Subcard® is operated and managed by Eat Commerce Ltd which is a subsidiary of the European Independent Purchasing Company Ltd. (trading as IPC Europe) whose members are comprised of subway franchisees. (we will refer as “Eat Commerce” or “IPC Europe” independently or together as “we” “us, or “our”).

Note that Subway® group is a different company which comprises the following affiliated entities: All these entities are collectively referred to herein as “Subway®”. Subway® will share Personal Data amongst themselves, also Eat commerce, IPC Europe and Subway share Personal Data amongst themselves. For more information about Subway and its affiliates, please read the Subway® website clicking the following link http://www.subway.com/en-gb

For more information regarding how we share your Personal Data please read the Privacy Notice.

1. Term of use

The terms and conditions (“Terms”) apply to this website www.subcard.subway.co.uk (“Site”). By accepting and continuing using the Site, the mobile application, participating in the scheme and using/registering your Subcard® card (“Card”) you accept the Terms. If you do not agree to these Terms, please immediately exit the Site and do not browse or use this Site These Terms are a binding contract.

To join Subcard®, you must either register the Card which you can find by asking in any selected Subway® stores or downloading the Subcard® mobile application (“Subcard® App”) from Google Play store or Apple App store.

To become a Subcard® member you must be a resident in one of the following countries: United Kingdom (UK), or Republic of Ireland (ROI) and you must also be older than 18 years old.

Children under the age of 18 are not allowed to participate of the Subcard® for more details, please visit our Privacy Notice.

You cannot assign, sub-license or otherwise transfer any of you right under these Terms.

Prizes and competitions

There may be prize promotions, draws competitions, prizes giveaway or other promotional activity (“Promotion”) contained on the Site or promoted by Subway® group. The Promotions shall be governed by the particular terms and conditions for that Promotion. We recommend you to first read them. If you choose to participate.

We may also share your details with a third-party company which participates in the Promotion which may provide the prize for the winner. If you wish to know the details of the third-party companies, please read the privacy notice of the event before participating. If you win, we may contact you by phone or email to let you know about the prize that you won.

NOTE that you can opt out at any time by logging in and clicking and changing your preferences in the consent center.

2. Minors

You are responsible and warrant that you are at least 18 years old and that you have the legal authority to agree to these Terms and enter into this site in accordance with these Terms herein. We encourage the supervision of minors under your guardianship. If you believe a child under 18 may have voluntarily provided Personal Data, please contact us to Support Desk subcard@ipceurope.org and we will take all reasonable actions to delete such information in accordance with the applicable law. You also warrant that all information provided is true and accurate, any false or fraudulent information is your responsibility and we reserve the right under our sole discretion to cancel or suspend your account at any time if you breach these Terms.

We do not collect children’s data, for more information, please visit our Privacy Notice.

3. The Card

The Card is issued by and remains the property of Eat Commerce. Eat Commerce reserves the right at all times in its absolute discretion and without notice not to issue Cards and to either amend these Terms or to terminate, withdraw or cancel Cards including withdrawing or cancelling the Subcard^® App and/or any points which may have been collected.

Only the person who has applied and registered for the Card can use it. Only one Card will be issued per Subcard® member. To register your Card please visit https://subcard.subway.co.uk and follow the instructions. The Card is non-transferable and can only be used at participating Subway^® stores for your own use.

The Card is a loyalty card and is not and cannot be used as any form of credit card, guarantee card or proof of age or identity.

4. Subcard® app

The Subcard^® App is offered as part of Subcard^® and is only available on compatible mobile phones.

The Subcard^® App will allow a compatible mobile phone to display a QR code which may be used to collect points in place of a standard Card.

Eat-Commerce reserves the right to block any user of the Subcard^® App at its sole discretion in the event the user is not complying with these Terms.

5. Points

Points will be awarded as follows:

• Non-Registered Subcard® members: when a Card is not registered,points will be earned at the rate of 1 point for every 20 pence spent when purchases are made in the UK and at the rate of 1 point per 30 cents spent when purchases are made in ROI;
• Registered Subcard® members: when the Card is registered with the Site or Registered Subcard® App (after activating the account by clicking the link in the email sent by us) Points will be earned at the rate of 1 point for every 10 pence spent when purchases are made in the UK and at the rate of 1 point per 15 cents spent when purchases are made in ROI (« Standard Points »);
• Double Points: where a Card or Subcard® App is registered and triggered (in accordance with paragraph below), and the card is scanned for purchases twice within a 7 (seven) day period, points will be earned at the rate of 2 points for every 10 pence spent when purchases are made in the UK and at the rate of 2 point per 15 cents spent when purchases are made in ROI (« Double Points »).

Registered Subcard® member will be eligible to earn Double Points: a Card or Subcard® App is triggered when a Subcard® member makes 2 purchases in a 7 (seven) days period. The first purchase for which a Card or Subcard® App is scanned will not be included, nor will any subsequent purchases made on that day. A Subcard® member must make at least one purchase within 7 (seven) days of their most recent purchase to earn Double Points and then continue to make at least one purchase within 7 (seven) days of their most recent purchase to maintain Double Points. A Subcard® member will stop earning Double Points if they do not continue to make purchases within 7 days of each other and will return to earn Standard Points. Double Points will be triggered again as soon as a Subcard® member makes two purchases within a 7 (seven) day period as provided for in this paragraph.

First registration: A Subcard® member will earn double points within the 28 days from the first registration on every purchase. After the initial 28 days following registration a Subcard® member will earn at the Standard Points and Double Points rates (when Triggered) as set out above. Points earned prior to registration of the Card or Subcard® App will not be retrospectively updated or ‘topped up’.

The Card or Subcard® App must be scanned at the point of purchase to earn the points, and Double Points will not be awarded retrospectively where a Subcard® member fails to present the Card or Subcard® App for any transaction.

Eat Commerce reserves the right to change the amount and value of points awarded in the UK and/or ROI at any time, on 14 days’ notice by any electronic means. However, all points collected up to the date of the rate change can be redeemed in accordance with these Terms.

Some promotional offers may not be able to be used in conjunction with the Standard Points issue rates, this will be at the discretion of Eat Commerce. Double Points can be earned alongside Subsquad® points but may not be used in conjunction with any other offer. Subsquad® points will not be doubled.

Points may be awarded on purchases made in Subway^® stores and may be redeemed against products available in Subway^® stores as advertised from time to time and it may change. Points can only be added or redeemed upon presentation of your Card or Subcard® App at the checkout when paying for a transaction. Please note points cannot be redeemed until you have registered your Card or activated you Subcard® App in accordance with “Registered Subcard® members” ‘clause 5 defined above.

Points cannot be exchanged for cash.

The Subcard® member can collect up to 5000 points at any time. Subcard® reserves the right at all times in its absolute discretion and on reasonable notice by any electronic means to raise or lower the maximum limit of points allowed to be held. Any points in excess of the imposed limit may be lost.
Subcard® shall be entitled to set a limit on the number of points which may be awarded to each Subcard® member in respect of special promotional items on which additional points are awarded.

Subcard® shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given.

Neither your Subcard® membership nor your Card has a fixed expiry date, however if you have not made any purchases for 12 months or more, any points attributed to your membership and/or Card will expire and your balance will be reset to zero. You can register a new replacement Card or continue to earn new points on your existing card.

6. Lost or stolen Card or mobile phone.

If you lose your Card or if it ceases to work for any reason Subcard®, at its sole discretion, may replace your Card. Once you have registered your new Card, your collected points may be transferred to the new Card (subject to the usage requirements at paragraph 5 above); thereafter, the original Card will cease to work. If you lose your mobile phone or the Subcard® App ceases to work, the Subcard® App can be re-downloaded and providing you re-activate the account with your original email address your points will be transferred to your new Subcard® App.

Subcard® will not be liable for lost, stolen or damaged Card or/and it cannot guarantee that prizes, rewards, offers or promotions will be available for accounts with missing Card or problems with the Subcard® App.

As soon as you find out about the stolen Card, you must let us know, please send us an email Support Desk subcard@ipceurope.org. It may happen that you lose your Card without noticing and the Police contacts us querying about Subcard® member ‘s details. Therefore the Support Desk asks the Police to send an email with the Police data request form attached to verify the veracity of the request and Subcard® member identity. Once the information is confirmed, the Support Desk contacts the Subcard® member to inform them of the situation and close the enquiry.

7. Subsquad®

To create a new Subsquad® you should insert a Squad name (between 3 and 30 characters long) and invite 1 to 8 friends to join your team (“Squad”). Subsquad® allows Subcard® members to create a Squad within which other Subcard® members can benefit from purchases made using a registered Subcard^® enabling additional points to be earned. In order to participate in Subsquad® you need to opt-in to Subsquad® and set up the Squad as mentioned above.

To Create a Squad, you need to have the updated Subcard® App and enable the feature to be able to use it, following this process you will be able to invite your Subcard® members friends, by email, text message, other Subcard® members to join your Squad.

Any data submitted to Subsquad® will be held in accordance with Subcard®’s Privacy Notice, please find out more by clicking in the following link https://subcard.subway.co.uk/cardholder/en/privacy/.

Note that in order to participate in Subsquad®, Subcard® members must agree to allow other Subcard® members from their Squad to view their Subcard^® user name and receive notifications in relation to the purchases made at Subway® stores by any one of the Squad to be able to benefit from those purchases.

Once Subcard® members have created a Squad of between 2 and 8 Squads, in total, the creator of each Squad® will be provided with a unique alphanumeric reference code enabling other Subcard® members to join the Squad. Only persons holding a valid, registered Subcard® will be able to join the Squad. Profane or offensive words must not be used. Subcard® will not accept any liability for any use of any profane or offensive words and may, at its sole discretion, remove a Squad or refuse to allocate points to any Subcard® members within a Squad containing such words.

Subcard® members can only be member of one Subsquad® at any one time. If you wish to leave a Subsquad® you may do so at any time by following the link and instructions in the Subsquad® “leave this Squad”.

Once the Subsquad® has been created members of the Squad will be provided with push notifications, sent through the Subcard® App to inform every member of the Squad when another member of the Squad has made a purchase in a Subway^® store using their Subcard^®. If at least one member of the Squad makes a purchase within 4 hours of another member having made a purchase (“Qualifying Time Frame”), both members of that Squad who made a purchase will be awarded an additional 50 points, credited to their Subcard®. The rest of the Squad will not get additional points from that purchase as they did not make any purchase within the Qualifying Time Frame. Any purchase made outside the Qualifying Time Frame will start a new timeframe. At least two members of a Squad must make a purchase within the Qualifying Time Frame for points to be awarded.

Bonus points will only be awarded within any Qualifying Time Frame. Additional purchases made by other Squad members within the same Qualifying Time Frame will only accrue points in accordance with the usual Subcard® points awards (as set out above). Qualifying Time Frames will not overlap. A period of 24 hours can allow for up to 6 Qualifying Time Frames within which an additional 50 points may be earned, allowing up to 300 additional points in any 24-hour period, subject to qualifying purchases being made in accordance with these Terms. Points will be shown on the Subsquad® feature within Subcard® App on the following business day.
Purchases made outside the Qualifying Time Frame but within 24 hours of the initial purchase triggering a Qualifying Time Frame may be awarded 50 additional points, at Subcard®’s sole discretion, where the purchase is delayed due to queues, store availability or other factors affecting an in-store purchase which is outside the Subcard® member’s control.

Subcard® reserves the right to change the allocation of the points awarded to any members of the Squad using the Subsquad® at any time. Subcard® reserves the right to cease providing Subsquad® at any time.

Points earned using Subsquad® only apply to purchases made in participating Subway^® stores situated in the UK and ROI No minimum spend requirements apply to Subsquad® purchases eligible for additional points rewards.

Subsquad® bonus points will not be awarded on any purchases where a Subcard^® IOU receipt is issued by a Subway^® store. Subcard® reserves the right to remove points from a Subcard^® account if it is believed that these have been obtained fraudulently or in breach of these Terms.

8. Intellectual Property Rights

This Site contains material such as trademarks, copyrights, trade dress, services mark and/or other intellectual properties owned by or licensed to Eat Commerce, IPC Europe, Subway® group or another third-party.

The Site includes also arrangements, designs and layouts, software and other applications the display of these list is not intended to be a comprehensive compilation of all rights owned or licensed for us or by us. All rights not expressly granted are reserved. We grant you a limited, non-exclusive license to view and use the IP for personal use-only. Any kind of commercial use is strictly prohibited.

All intellectual property rights contained in this Site shall not be copied, distributed, reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of Subway® and/or us. By using or visiting this Site you do not acquire or obtain by implication or otherwise any license, title or ownership, exclusive-use rights or any kind of intellectual property rights. You agree not to create any kind of derivative works form or exploit the IP of this Site. In any way.

This Site must not be used in breach of these Terms or in violation of any applicable law or infringed any third-party rights. The use of this Site for an unlawful or prohibited purpose either by these Terms or by any applicable law which may violate civil or criminal law will be your own responsibility and you will be liable for such actions and either us or Subway shall not be liable for such actions. Subcard® shall immediately cancelled the Subcard® membership and you must either return or destroy any copies of the materials you have made.

You agree that in the event of unauthorised use of these IP which causes an irreparable harm to Subcard® or Subway®, they are entitled to obtain an injunction in addition to any other remedies available at law or in equity.

You also agree not to infringe any third party right IP rights in this Site.

9. Viruses

We do not guarantee that this Site is secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not interfere with the proper functioning of the Site or the services provided, transmit files, data or other material containing a computer virus corrupted data, worms, trojan horses or other instructions or design that would erase data or programming or cause the site or any equipment or system to become inoperative or incapable of being used in the full manner for which it was designed. You must not deliver any communication to or through the Site which violates any local or international law and/or contains defamatory libellous, abusive or obscene material or infringe upon the rights of any third party. You will be liable for these actions describe in this paragraph.

10. Third party links

This Site may include links to other websites, these third-parties links are not part of Subcard® and they have not been reviewed by Subcard®. The information in other third-parties’ links is not our responsibility, therefore we advise you to read the terms and conditions and privacy notice of those third-party websites as it will be your sole responsibility if you decide to use them. They may share your Personal Data with us but that sharing of information is governed by the third-party ‘s privacy notice not ours. In situations where your Personal Data is shared with us as we are classed as the “processor”, and as defined by the relevant data protection legislation in place from time to time we will comply with our legal responsibilities as a “processor”.

11. Disclaimer of liability

Each exclusion or limitation of liability in these Terms applies to us (Eat-Commerce and or IPC Europe) Subway®, directors, employees and agents of these entities

The information and services provided by this Site are offered “as is” without any condition or warranty of any kind whatsoever either expressed or implied. We do not make any representation, expressed or implied, including but not limited to implied warranties of merchantability or error-free, or that this Site or its servers will be free of virus or other harmful component or defect.

We do not exclude liability for death or personal injury arising from its own gross negligence or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We do not warrant, or represent any content from this Site, and you agree that the use of this Site is at your own risk and to the extent permitted by law. We exclude all conditions, warranties, representations or other terms which may apply to this Site or any content on it, whether implied or express.

We shall not be liable to any user for any loss or damage, whether in contract, tort including negligence, breach of statutory duty, or otherwise, even if foreseeable, arising under of, in connection with the use of or inability to use this Site, loss of business opportunity, loss or damage caused by a virus, distributed denial-of-attack or other harmful technology, data or proprietary material that may infect your computer or equipment.

12. Indemnification

IF YOU FAIL TO COMPLY WITH THESE TERMS YOU WILL BE LIABLE AND RESPONSIBLE OF ANY COST THAT WE OR OUR FRANCHIISEES MAY INCUR AS A DIRECT RESULT OF YOUR FAILURE. ANY FAILURE OR NEGLECT TO ENFORCE ANY OF OUR RIGHTS UNDER THESE TERMS WILL NOT BE DEEMED TO BE A WAIVER OF THAT OR ANY OTHER OF OUR RIGHTS. NO SINGLE OR PARTIAL EXERCISE OF ANY RIGHT OR REMEDY WILL PRECLUDE ANY OTHER OR FURTHER EXERCISE OF ANY RIGHT OR REMEDY.

13. Limitation of liability

WE EXCLUDE ALL LIABILITY AND RESPOSIBILITY PERMIITTED BY LAW FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR ANY THIRD PARTY INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE IN CONNECTION WITH THIS SITE IN ANY WAY WHATSOEVER.

14. Security

When you create the account, we will ask you for a user name and a password which will be used to secure your account, the security of your account is your responsibility and you will be responsible if someone else uses your account, if you lose your Card or share your password.

Please keep your user name and password with you, do not share them with anyone. If you believe you lost your password or your account has been hacked, please let us know immediately so that we can investigate the problem, we may need to suspend your password in the meanwhile.

15. Notifications

To find out about the different types of notification that we send and how we contact with you, the different options that you have to opt-in and to opt-out, please read the Privacy Notice.

16. Cancellation

You have the right to cancel your Subcard® membership at any time and if you do so you will lose the right to redeem all unused points, and we will erase your account including your personal details unless that we have a legal reason to keep it for a longer period. In order to cancel your Subcard® membership, please send us an email Support Desk subcard@ipceurope.org.

17. Data Protection

We collect, store and process you person data in accordance with our Privacy Notice which forms part of these Terms. Please, before registering with us, first read our Privacy Notice FR.

18. Complaints and queries

If you are not happy with the services you have received, please send an email to Support Desk subcard@ipceurope.org with your complaint or query which will be answered without undue delay.

If you are still not satisfied by our services and how we handle your complaint or query you should contact the Information Commissioners’ Officer (ICO) by clicking in the following link https://ico.org.uk/. You will also find useful information about data protection law.

19. Support Desk

When you place a complaint, query or you need any kind of assistance (“query”), your Personal Data will be collected, processed and stored by IPC Europe. The information is collected according to the data you voluntarily send. The details of how your personal information is handled are contained in the Privacy Notice, please visit http://www.ipceurope.org/ for more details about IPC Europe and its data sharing.

20. Changes

We may revise and/or amend these Terms at any time, if there is any material change to this Terms, we will notify you whether by email any electronic means such as by way of notice in our Site or otherwise as required by the applicable law. We encourage you to review these Terms and the Privacy Notice of this Site from time to time as they are binding, Thus, the continued use of the Site after the posting or notice of any amendment in the Terms or in the Privacy Notice shall constitute your agreement to be bound by any changes.

21. Jurisdiction

These Terms are governed by English law and subject to the exclusive jurisdiction of the English Courts.

22. Complete agreement

These Terms and the Privacy Notice constitute the entire agreement between us and you with respect to your use of this Site.

Version number: 1.0 – May 2018

Abbreviated Privacy fr

Subcard® Privacy Notice FR

At the Subcard® loyalty scheme (“Subcard®”) we care about you and your privacy. We are transparent in the way we process your personal data.

When you go into a Subway® store you see the ingredients laid out in front of you and choose exactly what you want. You see your Sub being made the way you want it.

When it comes to your personal data you are in control – and we are just as transparent. We want to make sure that you understand why we ask you for some personal data, what we do with that information, and the rights and choices you have over how we use your data.

This Privacy Notice explains how we process your data. If you have any further questions about Subcard® and your personal data, please contact our Support Desk at subcard@ipceurope.org

By applying for and registering your Subcard® you consent to the collection, use and transfer of your information under the terms of this policy.

Version number: 1.0 – May 2018

Terms fr

Frequently Asked Questions FR

For all customers:

For customers in England, Scotland and Republic of Ireland

SUBSQUAD® FAQs