Points Limit?

You can collect a maximum of 5000 points at any time. The reason that we have these measures in place is to protect our customers from any fraudulent activity if the cards are lost or stolen, and of course ensure the points already collected are preserved. Any points in excess of the imposed limit may be lost. We recommend you spend your points regularly in order to continue collecting.

Does my SUBCARD® expire?

You must use your SUBCARD® once per year, otherwise your loyalty points will be cancelled. Your card will continue to work and you can continue to collect new points.

Can we merge cards?

Unfortunately, due to security reasons, we are not able to merge the points from various cards on to one.

I didn’t have my card at time of purchase or there was a problem with my card, can I still get my loyalty points?

If you have a valid SUBCARD® Claim receipt and are a registered SUBCARD® holder then yes, you can still get your SUBCARD® points by logging in here. If you are not registered you can register here. Please note you should wait 48 hours after the transaction was made to claim. It may take up to 24 hours after submitting a valid claim before your points are allocated to your account. Only one claim can be made per day, and you can visit the ‘Points History’ or ‘Account Summary’ section of the website when you login here to check your updated SUBCARD® balance.