Subway

Frequently Asked Questions

Where do I get a SubCard^TM?
You get your SubCard™ free from any participating SUBWAY® stores, simply ask for one at the time of your purchase.

I'm trying to log in but my Card Number / Access Code is not working.
If you have registered your card please note that you will need use your email address and your chosen password to log in with in the future. If you have forgotten your password simply click the lost password link.

What are SubCard™ loyalty points and how do I earn them?
Loyalty points are our way of rewarding you for being a loyal SUBWAY® customer. You will automatically earn points every time you make a purchase at participating SUBWAY® stores and have your SubCard™ scanned. You earn 1 loyalty point for every 10p [UK] or 15c [ROI] you spend.

What can I redeem my SubCard™ loyalty points for?
500 points can be redeemed for a regular 6” Sub, wrap or salad and with 1000 points you can redeem for a regular 12" sub.

How do I know what my loyalty balance is?
Your loyalty balance will be printed on your receipt each time you make a purchase at SUBWAY® stores. You can also go online at www.subway.co.uk to check your balance.

What are the benefits of registering my SubCard™?

You will receive exclusive promotional offers.

If your SubCard™ is lost or stolen we can issue a replacement card and freeze the remaining balance on your old card.

Does my SubCard™ expire?
You must use use your SubCard™ once per year, otherwise it will expire and your loyalty points will be cancelled.

Can we get our cards linked for all of our family members so that we are accumulating one loyalty balance?
Not at this time.

I didn't have my card at time of purchase or there was a problem with my card, can I still get my loyalty points?
Unfortunately not, loyalty points cannot be added retrospectively.

My question hasn't been answered...
Please email the SubCard™ helpdesk - subcard@eipc.co.uk

T&Cs